Terms & Conditions

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound by, the following Terms and Conditions.

Please note:  Keys will only be issued once you have agreed to the house rules and Terms and Conditions and paid all accommodation/booking fees.

Out of Hours Check ins and Check Outs

Office hours are from 7:00 am to 6:00 pm seven days a week. Guests are required to advise office before 5:00 pm on arrival day to make arrangements for late check in.

CANCELLATIONS

All payments are non-refundable. If there is an EXTREME circumstance as to why you need to cancel, a refund may be considered at the discretion of the management. Minimum of 48 hours’ notice required for cancellations or full amount of booking will be charged if apartment is not re-let. Please ensure that you have researched the property prior to making your booking.

We will NOT accept the following reasons: -

  • Change of travel plans
  • Found alternate accommodation
  • Property location isn’t suitable

PAYMENT BOOKINGS

All bookings must be paid in full prior to keys being given. The only exceptions to this will be based on the length of stay and are at management’s discretion.

EXTENSIONS

  • All extensions of bookings must be fully paid when the extension request is made. 
  • Extensions cannot be guaranteed and are subject to other bookings.

CREDIT CARD PAYMENTS

Any cleaning, other than the standard one e.g., the property has been left extremely filthy will be charged at a further $35.00 per hour.  This will be deducted from your credit card.

a)    If during or after your stay an item is reported, constituting a charge, the property may put a hold for this amount on your credit card.  The amount will then be completed and charged once an invoice has been issued.  The difference where applicable will be released back into your account if these details have been provided; or

b)    If a charge has been made and there is a balance owing it will be returned to a bank account if account details have been supplied following an inspection and subject to the further conditions in this agreement, provided the premises are left in the same condition as at the start of the booking and provided all cleaning invoices have been received.

RATES

Rates are subject to change without notice.